OUR ENERGY POLICY
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Developing energy efficiency projects to mitigate the impacts of climate change,
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Ensuring the continuous improvement of the Energy Management System (EnMS) performance in our organization,
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Complying with applicable legal requirements and other obligations related to energy,
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Conducting activities that take into account the improvement of energy performance across all our processes,
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Effectively procuring and using energy-efficient products and services that influence energy performance,
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Raising awareness among employees and the public on the efficient use of energy and natural resources in all our processes,
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Providing the necessary information and resources to establish and achieve our energy objectives and targets.
OUR QUALITY POLICY
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Carrying out activities to measure and improve the performance of the Quality Management System,
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Ensuring the continuous improvement of the Quality Management System in compliance with legal and other requirements,
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Ensuring the participation of all our employees in efforts to improve service processes,
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Supporting the continuous development of our employees through ongoing training,
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Following technological advances and developments that may affect our service quality and continuously renewing ourselves,
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Providing the necessary information and resources to establish and achieve our quality objectives and targets.
OUR CUSTOMER SATISFACTION POLICY
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Being responsive to the expectations of our employees and customers,
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Encouraging our suppliers and customers towards quality and working with mutual cooperation and trust,
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Continuously improving the customer satisfaction management systems with the participation of all our employees,
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Resolving customers’ requests and suggestions in a manner that ensures their satisfaction,
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Not imposing any financial obligations on our customers for the resolution of complaints,
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Ensuring the continuous improvement of the customer satisfaction management system in compliance with legal and other requirements,
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Providing the necessary information and resources to establish and achieve our customer satisfaction objectives and targets.
WE UNDERTAKE TO FULFILL THESE COMMITMENTS.